NEW DELHI: Bharti Airtel on Thursday announced a strategic partnership with solftware solutions provider Amdocs to bring Artificial Intelligence (AI)-based services to its customers in India.
By leveraging its innovation centres, delivery expertise and its ecosystem of startups, Amdocs will deploy machine learning and advanced AI-based technologies across Airtel’s businesses.
The collaboration will help self-heal operational issues, introduce smartbots into digital channels and quickly launch and activate new services, enabling a seamless customer experience.
“Amdocs’ sharp focus on telecoms and their DNA of cutting edge innovation will add immense value to Airtel’s digital transformation journey and help us to deliver a world class experience to our customers,” said Gopal Vittal, MD and CEO (India and South Asia), Bharti Airtel India.
Amdocs has a strong focus on India, serving a number of the country’s leading service providers.
“Airtel India is a pioneer and innovator, our partnership will be an innovation engine to the industry and drive our joint success,” said Eli Gelman, President and Chief Executive Officer at Amdocs.